EXPAND OUR CLIENT’S VISION AND POSITIVELY IMPACT PEOPLE’S LIVES THROUGH ITS SERVICES
BrandStar Connect is a leading provider of Contact Center Operations, with strong, experienced leaders capable of servicing internal and external clients by consistently keeping up with the leading technologies and breakthroughs in the market.
The Contact Center industry is expected to see exponential growth in the coming years and BrandStar Connect is excited to cement itself as a leader in the industry with a unique value proposition that sets itself apart from the competition.
BrandStar Connect believes in serving its people, so that they can better serve each client.
Our METHODOLOGY
BrandStar Connect focuses on three main components… Utilization, Efficiency and Occupancy
Utilization – Defined as the minutes of productivity per hour throughout any given workday. We strive for an 85% utilization rate per agent.
Efficiency – These are the KPIs established along with the set guidelines required for our agents to create a successful campaign. The KPIs most important to BrandStar Connect are attendance, quality assurance and performance.
Occupancy – The number of full-time equivalents requested. BrandStar Connect will staff accordingly to meet our client’s needs.
With a combined experience of over 60 years BrandStar Connect will take you where you want to be.
Our Culture
BrandStar Connect promotes a culture of love, transparency and caring. Each ambassador is part of the family that is BrandStar Connect.
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Expand
BrandStar Connect’s mission is to expand our client’s vision and global presence by connecting people through world class communications. BrandStar Connect has a state-of-the-art facility to be used as a hub for all its endeavors and opportunities with an entire ecosystem of services which will better service our clients and connect brands. -
Competitive
BrandStar Connect commits to Cultivating its employees and brand partners to be Competitive in a global economy. By cultivating our employees, we ensure properly educated and well-polished ambassadors to represent BrandStar Connect. -
Fundamental Belief
The mission statement of BrandStar Connect is not just an idea, it is a fundamental belief that is executed to the fullest every day to secure a successful future. -
Open Communication
It is imperative that every ambassador from BrandStar Connect feels comfortable expressing themselves openly so that they do not feel stunted or inhibited and these practices are rooted in open door policies and open communication lines to division heads.
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Framework
Someone is sitting in the shade today, because of someone else's vision to plant a tree. BrandStar Connect is creating a framework for the future. By utilizing the best technology and implementing proven strategies that allow for controlled growth within the division, BrandStar Connect has an opportunity to expand its reach globally. -
Blended Workforce
With a vision of a blended workforce of on-site and remote ambassadors, BrandStar Connect can confidently state that it will have the best ambassadors the market has to offer by looking outside of an otherwise saturated local employment market. -
Impact
BrandStar Connect will positively impact an abundance of people’s lives through its services. Our goal is to change the conversation from outsourcing to partnership. -
Environment of Excellence
Excellence is defined by the quality of being outstanding or extremely good. BrandStar Connect believes that by giving our team the tools they need to succeed, an environment of excellence will come to fruition.
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Positive Environment
BrandStar Connect’s values are rooted in benevolence, with a strong focus on L.I.F.E. Loyalty, Integrity, Family and Excellence. Showing respect to our ambassadors and providing a comfortable and positive environment, directly translates into a more productive and successful division. -
Take Pride
BrandStar Connect department heads take pride in genuinely portraying a "family first" environment. -
Honesty & Integrity
BrandStar Connect has strong beliefs that those within our division don't lie, don't cheat and don't steal. BrandStar Connect believes in honesty and integrity and will not tolerate displays of deceit or dishonesty. -
People
BrandStar Connect's most important commodity is its people and continued development of every individual is BrandStar Connect's key to success. BrandStar Connect believes in serving its people, so that they can better serve each client.
