Managed Services
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Services
Experience unparalleled customer support with our comprehensive range of call center services. From virtual receptionist solutions to after-hours answering, we provide seamless support tailored to your business needs. Our 24/7 live answering ensures that no call goes unanswered, while our bilingual services cater to diverse customer bases. With call forwarding, inbound sales, and expert call routing, we empower you to optimize sales and enhance customer satisfaction. Additionally, our near shore and offshore management consulting services offer strategic insights for global expansion. Whether you need direct response customer support or specialist services, we’re here to help you deliver exceptional customer experiences, every time.
Virtual
Receptionist
After HourAnswering
Five9 IntelligentCloud Contact Center
BilingualServices
Customer Support &
Specialist Services
Call Forwarding
Inbound Sales
Near Shore/OffshoreManagement Consulting
About BSC
We provide outbound & inbound call center services for your business!
BrandStar Connect has strategically established partnerships with multiple offshore contact centers in other countries, allowing us the ability to offer flexible pricing for a variety of services. These collaborations empower our clients to quickly scale and descale their operations to match the needs on their operations. These international centers also enables Connect to deliver round the clock live answering services showing our dedication to top notch support and availability.
Differentiators + Competitive Advantages
BrandStar Connect is a HIPAA-compliant contact center that specializes in enhancing hospitals and clinics inbound efficiency and outbound efforts, specifically for appointment types such as annual wellness visits. Our expertise also extends to the education sector, where we assist management companies of various schools in streamlining the student enrollment process.
By leveraging relationships with offshore contact centers, we can also provide flexible pricing options accompanied with a high-quality workforce. With the help and development of state-of-the-art technology Connect is able to identify trends and create predictable KPI’s based on historical data.
Other Services
From professional answering services that ensure every call is handled with care and efficiency to comprehensive managed services that streamline your operations and enhance productivity, we’re here to support your success at every turn. Looking to amplify your brand’s reach and impact? Our expert marketing services are tailored to drive engagement, generate leads, and boost conversions, helping you achieve your business goals with confidence.
Inbound OutboundServices
Business AnsweringServices
MarketingServices
Case Studies
Types of Services
Appointment Setting & Answering Services
The Challenge
Wickenburg Community Hospital and Clinics experienced a low rate of 6% of their patients scheduling Annual Wellness Visits, falling significantly below industry standards. In response to insurance mandates, intervention became imperative to increase the number of visits needed to meet the mandated requirements.
26%
Conversion rate in first year
Our solution
In the initial year, we witnessed a substantial improvement, elevating the scheduled Annual Wellness Visits to 26%. This was a 430% increase from the previous years efforts. This achievement laid the foundation for a lasting partnership, as we consistently surpassed appointment scheduling expectations for three consecutive years.
Furthermore, BrandStar Connect was enlisted to tackle high call volumes, where average wait times exceeded 3 minutes. Our involvement successfully decreased wait times to less than 1 minute, addressing the challenge effectively.
1%
inbound drop rate
Our Portfolio
Discover the impressive array of clients served by BrandStar Connect, each benefiting from our tailored solutions and exceptional service.
Connect with Us
Ready to elevate your customer experience? Contact us today to learn more about how BrandStar Connect can empower your business.
