BrandStar
Connect

At BrandStar Connect, we are a contact center that offers comprehensive onshore and offshore options, delivering exceptional customer service while maintaining cost efficiency. Unlike cookiecutter models, we embrace uniqueness and specialize in tailoring campaigns to align precisely with our clients’ needs, making us the ideal partner for your business growth.

Inbound/Outbound Capabilities

Appointment Setting
Customer Service
Education/Enrollments
Healthcare (HIPAA Compliant)
Sales
Retention
Lead Generation
Direct Response
Satisfaction Measurement Studies

Business Answering Services

Virtual Receptionist
After Hours Answering
24/7 Live Answering
Bilingual Services
Customer Support & Specialists Services
Call Forwarding
Inbound Sales
Call Routing & Transfer
Urgent Call Handling
Inbound Direct Response

Managed Services

Answering Services
Flexible Staffing
Five9 Intelligent Cloud Contact Center
IVR Services
Advanced Dialer Solutions
Workforce Management
Quality Management
Near Shore/Offshore Management
Consulting

Marketing Services

Chat
Email
SMS
Telemarketing

BrandStar
Connect

We provide outbound & inbound call center services for your business!

BrandStar Connect has strategically established partnerships with multiple offshore contact centers in other countries, allowing us the ability to offer flexible pricing for a variety of services. These collaborations empower our clients to quickly scale and descale their operations to match the needs on their operations. These international centers also enables Connect to deliver round the clock live answering services showing our dedication to top notch support and availability

Our
Portfolio

Case
Studies

Type of Service

Appointment Setting & Answering Service

The Challenge

Wickenburg Community Hospital and Clinics experienced a low rate of 6% of their patients scheduling Annual Wellness Visits, falling significantly below industry standards. In response to insurance mandates, intervention became imperative to increase the number of visits needed to meet the mandated requirements.

Our Solution

In the initial year, we witnessed a substantial improvement, elevating the scheduled Annual Wellness Visits to 26%. This was a 430% increase from the previous years efforts. This achievement laid the foundation for a lasting partnership, as we consistently surpassed appointment scheduling expectations for three consecutive years. Furthermore, BrandStar Connect was enlisted to tackle high call volumes, where average wait times exceeded 3 minutes. Our involvement successfully decreased wait times to less than 1 minute, addressing the challenge effectively.

Type of Service

Student Enrollment Services

The Challenge

Charter Schools USA is a charter school management organization comprised of 92 schools in 5 different states and they struggled with maximizing student enrollments each academic school year for their network of charter schools.

Our Solution

The BrandStar Connect team has been responsible for 30% of all school enrollments starting in the 2021 school year. This success continued in the subsequent 2022, and 2023 academic schools years, with our team maintaining a 30% contribution. Over the last three years, BrandStar Connect has successfully enrolled over 30,000 students, significantly bolstering the yearly funding budget. The enduring partnership with Charter Schools USA persists due to our robust client relationship and the consistent positive results.

Differentiators + Competitive Advantages

BrandStar Connect is a HIPAA-compliant contact center that specializes in enhancing hospitals and clinics inbound efficiency and outbound efforts, specifically for appointment types such as annual wellness visits. Our expertise also extends to the education sector, where we assist management companies of various schools in streamlining the student enrollment process.

By leveraging relationships with offshore contact centers, we can also provide flexible pricing options accompanied with a high-quality workforce. With the help and development of state-of-the-art technology Connect is able to identify trends and create predictable KPI’s based on historical data.

BrandStar
Connect

What We Do

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Completed Training Guide

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